Peak Policy
By booking an appointment with Peak Beauty Studio, you agree to the stated policy procedures below.
Our highest priority at Peak is the safety, respect and time of our employees and clients alike. All of Peak's policies are effective immediately and subject to change at any time. We appreciate your understanding and commitment to our establishment.
We look forward to servicing you!
Booking
To secure a spot in Peak's book, the following policies are in place--
All service bookings offered at Peak Beauty Studio require a card on file. You will not be charged until completion of your service and you may choose to pay another way*1. The card is held to secure your booking and will be charged if you cancel within 48 hours of appointment time or do not show.
Appointments
There is a 5 minute grace period for all appointment slots. Please keep in mind that if booked back to back and you are late to your appointment time, we may have to shorten your service length. However it is also within Peak's rights to forfeit your appointment, therefore leading to cancellation fees*2.
Appointment Transfers
Appointments are non-transferable and may not be given, sold, or transferred to another person. The individual who books the appointment must be the individual receiving the service.
Any request to substitute another guest for a scheduled appointment may result in cancellation of the appointment and applicable cancellation fees in accordance with our cancellation policy.
To maintain a peaceful, sterile, safe, and relaxing environment for all clients--
No guests are permitted during appointments. Please arrive alone unless a guardian, caregiver or interpreter is required. No pets are allowed inside the studio. Service animals are welcome in accordance with applicable laws. Clients who arrive with a guest or pet will be declined their scheduled service if accommodations cannot be made. Failure to comply with this policy will result in the appointment being canceled and cancellation fees being charged in accordance with our cancellation policy.
No Pets/Guests
Forms
All services provided at Peak Beauty Studio require completion of an intake and consent form designated to the service booked and prior to being performed. Paperwork will be sent digitally or may be filled out in person at your appointment time, prior to your servicing.
Refusal to complete intake forms will result in a cancellation of your booking*3.
Payments
A secure booking and payment system is used for all transactions-- this is how you receive your appointment confirmations and receipts. Cash, card or Zelle are the only payment types accepted. AfterPay is accepted only for package purchases via invoice. There is an additional technology fee for all credit cards for both in person and charging a card on file*4. Booking deposits, required for certain services, are only accepted via Zelle or credit card. All services, packages and items sold at Peak Beauty Studio are non-refundable and non-exchangeable. Packages expire 6 months from purchase date.
Refunds/Exchanges
Peak Beauty Studio does not offer refunds or exchanges on any retail, services or packages. All sales at Peak are final and all items sold are final sale. We do not offer replacements for damaged or defective items once they have left the premises.
Gift Cards
Peak Beauty Studio issued gift cards may only be redeemable towards services. Gift cards may not be redeemed towards packages or retail. Gratuity may not be collected via gift cards. Gift cards are not applicable to services performed by owner, Paige.
Peak Beauty Studio, its associates and its staff reserve the right to the discontinue service at its discretion and for any reason. Failure to comply with business policy will result in a discontinuation of services and all associated charges and fees.
Refusal of Service
*1 - Payment Types Accepted
The only forms of payment accepted at Peak Beauty Studio are cash, credit card, Apple Pay by tap only and Zelle. AfterPay is accepted only for service packages purchased via invoice.
Gratuity can be added on card at checkout, or third-party apps can be used at your technician's acceptance.
*2/3 - Cancellation Fee
We understand that things may come up, however we ask that you please cancel or reschedule your appointments prior than 48 hours to your appointment time. If cancellation or rescheduling takes place within 48 hours of appointment time, cancellation fees will take place.
Both cancellations within 48 hours of appointment time and no-shows will be charged 100% of the service(s) booked.
*4 - Card on File
A card on file is required for all services booked at Peak Beauty Studio and can be obtained via Square Online Booking, telephone, email or digital form completion.
Any payments on credit cards are subject to technology fees stated in our Payment Policy. Cancellation fees are also subject to our technology fees.